Frequently Asked Questions

Everything you need to know about shopping with Yellow Sub Trading

What are your delivery times and costs?

We offer nationwide shipping across South Africa. Standard delivery typically takes 3-5 working days, while express options are available for major city centers. Shipping costs are calculated at checkout based on your location.

Which payment methods do you accept?

Yellow Sub Trading accepts a variety of secure payment methods including PayFast, Instant EFT, credit/debit cards (Visa and Mastercard), and specialized payment plans like Mobicred.

Can I return an item if I am not satisfied?

Yes, we offer a 7-day return policy for most items. Products must be in their original packaging, unworn, and with all tags attached. Please note that certain items like undergarments or sale items may be excluded for hygiene and clearance reasons.

How do I track my order?

Once your order has been dispatched, you will receive an email and SMS containing a tracking number and a link to our courier partner's portal to monitor your package in real-time.

Are your products authentic and of high quality?

Absolutely. We pride ourselves on sourcing high-quality retail goods. Every product listed on our store undergoes a quality check to ensure it meets our standards before being shipped to you.

Do you have a physical store I can visit?

Yellow Sub Trading primarily operates as an online retailer to offer the best prices; however, we do have select distribution points. Please check our 'Contact Us' page for specific location details and office hours.